I visited Cote in Exeter with eight friends for a birthday celebration. Food was excellent to be fair, I ordered pumpin soup followed by sea bass. Some friends ordered mushroom caserolet (not sure about spelling) strangely it came with sausage though both had specified no meat. The two courses were £17.95 (as advertised on line and on the menus on the table) but we were charged £18.95, also we were charged more for drinks than advertised on the menu. I pointed it out to the cashier who responded with ‘oh, that’s the price from the old menu’ ?? A senior came over and told me that ‘I needed to go downstairs for a refund’ I duly went there, the senior then said ‘so you want a £1 back’ (no apology) I had to say no, I want the £1, plus the overcharge for the drink and the service charge refunded as it was based on an incorrect amount. My eight colleagues were too embarrassed to claim a refund. An apology would have been appreciated. Our group was ex Customer Service members of a local authority, we would not hesitate to apologise to a customer on behalf of our employer
Claim your business profile now and gain access to all features and respond to customer reviews.
French-inspired dining.
Join us in one of our restaurants across the UK or enjoy luxury delivered, with Côte at Home.
