We have been visiting Bluewater Cote since it opened. It has been our favourite restaurant. I have arranged work meals there, celebrated numerous birthdays and just had wonderful experiences for 15 years. The staff at Bluewater have remained excellent; friendly, professional, efficient and knowledgeable. Last week we visited to see what the new menu would be like… we were hugely disappointed. The previous set menu had been relegated to a tiny section at the bottom of the menu, like an afterthought. We ordered the French Onion soup ( enjoyed many times previously) and Steak Frites, again a meal we have hugely enjoyed for years. But first we were served bread which we were told was “free”. It was awful nothing like a wonderful fresh French baguette. It was dry and inedible. My steak was so thin it was not pink, I had to cut the gristle off both sides and the Frites ( please look up a dictionary definition) were dry, horrible oven cooked CHIPS NOT FRITES. The overall selection was diminished and in our opinion, inferior. We also noticed that most of the staff were new. When we asked why we were not served frites, we were informed they were gone and it would be bottomless chips. We did a bit of research on arriving home and discovered Cote is now under new management. I’m afraid you have lost my custom and no doubt, that will apply to my large group of friends and others who will turn away. Why on earth have you changed what was working so well to something so insipid and unimaginative? Not to mention of course, the increased prices. I am happy to pay more for inspired food and French style atmosphere, but this? Maybe you should have contacted your loyal customers for research to see what they might suggest or recommend? We are saddened and a little angry. I need to emphasise my displeasure it NOT aimed at the Bluewater staff but at the management who have made such decisions. We keep our fingers crossed for improvement in the future….
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