In Chichester I booked a table for four and notified the restaurant that one of the party is dairy intolerant. This was acknowledged at the door and I was offered the allergen tablet, the staff exchanged glances. The only main option was tuna steak and a curious ‘add toulouse sausage’. As I did not want the tuna, I asked the waiter if I could have the sausage, a couple of side salads and fries. He stood there and said it was not possible as the sausage is added to a dish that has dairy in it. Then when I pointed out I only had one option which I didn’t want he said incredulously you can have steak without the garlic butter. That is surely contradictory. Steak is not listed on the dairy free option. Then he said I could have fish or chicken without the sauces, again none of these were listed on the tablet, but toulouse sausages were, After I was left confused and humiliated I asked if he could check that I could have the chicken and he came back suggesting they could do that with fries and green beans. This was on the fixed price menu but nothing was suggested as a starter or pudding, I do not know what was recorded on the receipt as someone else paid. I received chicken and fries for an extended period of time before the green beans arrived. Please can you explain is all your food now mass produced in a centralised kitchen? When did this change as two and a half years ago Farnham’s cote brasserie’s approach was so much better and filled you with confidence. A manager checked in quietly to see if I was able to make a choice, checked in the kitchen that was possible before the whole table ordered. The food came out with a flag in it stating the allergen before and separate from other food for the table. Yesterday the other members of the party thought the waiter needed more training, so I think he should not have been responsible for my order a competent manager should have liaised with me directly. This situation made me cry and I am still disappointed, it soured our day.
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