Recently furnished my entire home from Cotswold. The salesperson loaded the incorrect order as I ordered full unboxing, assembly, and all packaging to be removed. The company sells a cosy home and delivers cold, heartless service! My furniture arrived was dumped in random rooms by the outsourced courier. Assembly on only 2 of the 6 items had been booked. The chairs were missing from the Dining Set. Called customer service everyday to rectify and nothing was done, No escalations were made, Supervisors and team leaders did not call back, I was just placed on hold every time. I had to extend a hotel stay and they literally put me out on the streets as I could not move in without my furniture assembled! Most coldest customer care Center!!! Just awful where as a customer you place the order and make full payment and the other half cannot honour any commitment!!!!
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