Hello.I had a bad experience yesterday, October 17th, approximately 13;00, at the Belfast Victoria Square city centre store.First of all, I bought, or so I thought, a North Face McMurdo parka. Staff member, Ally, told me it was a McMurdo 2 in black, which is what I wanted.She was wrong. It was not. So, then, I get to return it. Ally apologized, I suppose a simple mistake. We all make them, but, checking the item tag would have saved me a long drive across town thru bad traffic.That’s life, we all make mistakes.What I am absolutely furious about is:I checked to see if North Face McMurdo in black was available on the Cotswold website. It of course was not.Ally, and another very rude lady working the counter, I didn’t get a name, but she has long blonde hair, in a ponytail, both made comments, always has a expression on her face of if I smile, it will cost her money,*if I didn’t have odd or weird tastes, in black, I could find something there I liked.* Can you believe that?! That there is something wrong with me for liking to wear black color clothing.Cotswold sells clothing in black color, so, what is the problem?I responded with, you are both dressed in all black. They both replied, “well, if it was not for work, they wouldn’t”.Lastly, I do not see it is any of their business what color I prefer, or, how I dress for that matter. IF I wanted to wear a coat with polka dots, it is none of their business. That comment is very rude, to a customer, and I have been steaming angry and cross since yesterday about this.When I think of the literally thousands of pounds my wife and I have spent in this store! But, I can insure you, we will not be returning there!I had to inform you all of this, and I will see if anything is done about this.I have seen in past comments, Cotswold customer service just gives customers the brush off, and tells them to contact the store manager.It's called, "the old next window please" excuse.I will post here if anything, or nothing is done about the rude staff at this location.
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