Update on on below. After speaking to Matt one of the directors ( he found time to phone me when I suggested we would knock on his door as bayliffs had done so to us) he argued that they were unaware of the bus lane contravention until we informed them the bayliffs knocked on our door, after a 30 minute call it became apparent they were not going to accept full responsibility. We have now forwarded all our information, inclusive of an email that clearly stated and had a screenshot of us emailing them the fines as soon as they dropped through the door, onto the courts, we have been informed by our solicitor that they will have to pay us in full once the papers are served and everyday they don't it will be chargeable at 8% interest.. let's see how quickly they move them as have done nothing in the seven months we have been calling and emailing them! Once that is settled we may take them to court for loss of earnings ( having to take time out of work to try to solve these issues not to mention the anxiety and stress it has caused to my husband's mental health. Extremely sad that a company cannot admit their own faults and it's had to come to this. ----------------------We bought a car in late April 2024 which blew up 9 days later, took this company 2 months to admit the car was not sold as in condition as it should be and eventually refunded our 5,000. They took the car back but did not register it back with themselves, obviously they fixed it or bodged it, and in September when they took it out for a test drive their drived contravened a bus lane and we were getting letters daily to pay the fine, after months of terrible communication from them we finally thought they had sorted it and paid the fine. Low and behold today we just had bayliffs at the door to collect the fine money that was now at £424.00 which we had no option but to pay. Upon trying to contact someone in their office there is no person high enough for me to speak to. Absolutely the biggest con artists dealing in the car sales business.
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Cotswold Automotive is an established, online based, used vehicle dealership that prides itself in providing an excellent service from the very beginning, all the way through the sales AND after-sales process. That's why we have a dedicated sales, and afters-sales line that enables you, the customer, to reach us quickly, and retrieve all the answers you require as quickly as possible. As a small, independent company, we strive to please all customers in any situation. Whether that's to answer a quick question about a vehicle, offer a valuation on a vehicle, or provide you with your new vehicle! We welcome all customers to come and browse, however we do request that you make an viewing appointment with us to avoid disappointment!See more
