have now sent over 20 emails, and this has been going on for 14 weeks with no resolution. Initially slow, but now they have completely stopped responding altogether.
I have repeatedly asked them to provide the details needed to proceed with a small claims court application, including:
Their full registered company name
Their registered address for service
The correct email for legal correspondence
They have simply ignored these requests.
The level of service is shocking. No ownership, no accountability, and no communication. I am now left having to take legal action just to get a resolution.
Alen, who has been handling the case, has now also stopped responding entirely.
Genuinely one of the worst customer service experiences I have had. Avoid.
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