Bought a pair of walking shoes and was offered a two year warranty which I accepted. After 18 months and not a huge amount of use I began to feel that the soles no longer protected my feet. Walking over stones felt like, well walking over stones, painful and had to buy an another pair to finish a walking holiday. I had no other problems with the new pair (not from Cotswolds!) I have other walking boots, much older and more used and I don’t have the same issue, in short it was the shoes not my feet!So I returned them to Cotswolds in Norwich and was met with a very indifferent attitude and little interest in my complaint. He simply said we will send them away to the manufacturers for assessment. I replied (politely) that my contract was with Cotswold not the manufacturers. This was met with ‘company policy’ and it would take a month! No customer care or legal obligations so far….It would seem that they mark their own homework and not surprisingly rejected my complaint. I have not received a report from the assessment as per their or an explanation why they (in contract terms) have not honoured their so called warranty. Nor was I asked to explain what was wrong with them. Sadly it would seem that their warranty has little value and their customer service as a reputable company even less.So Cotswolds time to put this right and not hide behind the skirts of a manufacturer who are not independent. As a result you have lost more than one customer!
Claim your business profile now and gain access to all features and respond to customer reviews.
With nearly 50 years of experience, our mission remains to help you enjoy the outdoors.
Every piece of advice and kit recommendation is rooted in personal experience – countless walks, daring climbs and stories shared around campfires. We’ve explored new trails, pursued the first light of day and braved the elements.
So, count on us to guide your outdoor adventures with people who love the outdoors as much as you.See more
