Ordered luggage (£129.89) on 10 March for travel on 23 March. Parcel never arrived and DHL have confirmed it is lost.
Despite this, Cotswold Outdoor refused to issue a refund and insisted on waiting for their internal investigation with the courier (6–7 days), even after I explained the item was needed for imminent travel.
I contacted them multiple times (email and phone) and even spoke to a manager, but they would not take responsibility or resolve the issue promptly.
Very disappointing experience — particularly the lack of ownership when something clearly goes wrong in delivery.
Would not recommend based on this.
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With nearly 50 years of experience, our mission remains to help you enjoy the outdoors.
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