After finally being contacted by a manager, I was accused of being rude to their support team, which I was not. I have all the communications to prove I was direct but not disrespectful. The manager suggested I shop elsewhere and refused to provide further details to escalate my complaint. This experience has made it clear that I will not return to any of their brands, as the management lacks the skills to resolve issues. I spend a significant amount annually, and it's their loss, as there are better options available.
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Country Road is a middle market clothing retailer located in Australia, New Zealand and South Africa.