Having worn their clothing for years, I never expected to write a negative review. Sadly, the online shopping experience has been poor. I ordered items that were supposed to be ready for collection within eight business hours but received no updates after twelve hours. Attempts to call were met with a message directing me to online chat, where the representative had no information about my order. They couldn't even contact the store directly. I've paid for items I haven't received, and I have no way to find out their status. This has been a frustrating experience.
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Country Road is a middle market clothing retailer located in Australia, New Zealand and South Africa.