Ordered shorts which I regularly order as they well priced but the colour fades pretty quickly so dont last a whole summer but I just order another pair. Ordered two pairs on the 29th January 2026 and got a confirmation email saying will take between 3-5 business days and which address they were going to which was our address and a tracking number if I needed it. On the 9th February 2026 I contacted customer service asking where my order was as I had only recieved one email saying my order had been recieved - normally you get an email when shipped and delivered. The tracking number provided in the email was invalid so that was useless. I was issued a case number on the 9th February. On the 11th February I contacted them for an update but there was no update - contacted them on the 12th and 13th February saying it obviously hadn't shipped and I could I just get a refund as would just buy some shorts from a physical shop - they wouldnt agree to this. On the 16th February 2026 still no shorts and no update so I said to customer service I was going to lodge a refund request via my credit card company as this was ridiculous - well of a sudden things started moving as that would mean Country Road would have to pay an extra fee. He gave me a completely new tracking number and said it had been delivered. On checking the tracking number it showed they had attempted delivery - left a card and sent to the local post shop. Went to the post shop to collect and even though I had put the correct address on the order and on the confirmation email I recieved they had put the wrong address. So they sent to wrong address and given me wrong tracking number and then I had to spend over a week of my time with their CS team trying to resolve. In the meantime I had bought two new pairs of shorts elsewhere. Got an email response from CS which was pitiful - AI probably wrote it. Whilst my account doesnt show many purchases my wifes account might have triggered them to treat me a bit better. Anyway our family will never use this company again and will tell anyone who listens not to use them either - just another typical Aussie company rorting Kiwis - moral of the story support local - I have learnt my lesson. My first ever review post on the WWW as well !
Claim your business profile now and gain access to all features and respond to customer reviews.
Country Road is a middle market clothing retailer located in Australia, New Zealand and South Africa.