My experience with this agency has been the worst I've had with any property management service. I encountered constant mistakes, incorrect fees, poor communication, and a complete lack of professionalism. Despite paying full fees, I received erroneous statements, unclear charges, and conflicting information. Even basic tasks like issuing a correct invoice or accurately calculating fees turned into a long, exhausting process. What made it worse was the culture of deflection. No one took responsibility for anything. I was endlessly passed between different representatives, each blaming the other while nothing was resolved. Emails went unanswered, calls were not returned, and service standards were consistently poor. Even the services I paid for, such as cleaning and inventory, were unsatisfactory, forcing me to intervene personally to maintain the property for my tenants. This agency added no value to the management of my property; instead, they created more work, stress, and unnecessary financial loss. I have now escalated the matter to the Ombudsman, who is still investigating — a lengthy process due to the volume of issues involved. If you are a landlord considering this agency, I strongly advise against it. They are unprofessional, unreliable, and not fit for purpose.
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