As an elderly person dealing with this agency, I find their behavior extremely distressing. I feel misled and treated in a way that makes me doubt my own understanding, even though I know I have clear rights under my agreement. They do not explain matters honestly, and issues I raise are being delayed rather than resolved. This is particularly upsetting given my health issues, and I feel taken advantage of rather than supported. I strongly urge anyone, especially older or vulnerable individuals, to educate themselves, keep records of everything, and seek independent advice when dealing with this agency. Based on my current experience, I would not recommend using their services.
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