My experience as a tenant has been terrible from the start. They are unprofessional, unresponsive, and consistently fail to carry out repairs. Long wait times are common, and when contractors are sent, they are often ineffective, with about 90% of the time not actually resolving the issues. This leads to repeated complaints without resolution. They also make false claims that are not valid within the tenancy agreement and shift blame onto the landlord. In many cases, the landlord may not even be aware of the issues. My advice to any tenant is to communicate directly with your landlord. Their address should be in your tenancy agreement, and if not, you can legally request it — this agency must provide it. Document everything, including photos, videos, and emails, as this is crucial if you need to escalate the issue. While going through their complaints procedure is necessary, it is disappointing and primarily consists of blame-shifting. I would strongly advise tenants to be cautious and proactive when dealing with this agency.
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