We moved out of our flat roughly 2 months ago and are none the wiser as to if or how much of our deposit will be returned. Debra Coyle the “deposit specialist” has supposedly been waiting to check her emails every time we ask for an update, and her condescending tone and couldn’t care less attitude is shameful. They’re clearly trying to delay the process such that our deposit is no longer protected by the approved scheme. Email after email left unanswered, and I get a different answer for everything every time I call for an update. Disgusting company with pitiful employees, Debra Coyle is a waste of space.
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