Ordered a dehumidifier from this company, on the 10th Feb 2025, it arrived fairly quick, but needed to return the item (unused and unopened). However after 4 times of requesting a return address I still never received the return details, instead I was met with how much of a "hassle" it would be as they would have to deduct a delivery fee, customs fee, and that I would have to return it to China at my cost, (despite it being dispatched for a UK address), I was also advised that if they deemed it to be "damaged" on its return then no refund would be issued and the item would not be returned to me either... I was instead asked to keep the item and give it as "a gift" to someone and they would offer me a 5% refund (£6.90) to keep it, in the end I gave up trying and I am out of pocket £138. Do yourselves a favour and stay clear of this company.
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