I regret writing this review because this company seems the type of the business that is concerned about customer satisfaction; however, my experience with my recent purchase was lacking in quality. I purchased a set of mats that were supposedly plush and custom fit for a luxury type vehicle. I already had some mats that I was satisfied with other than the holes to fit the front weren't there since they were purchased from an auto store. The price for these were almost five times less than the Covercraft mats. I honestly was disappointed when I received them; I almost cried since I had expected much more. The color was awful, the holes for front were off, the material was hard and just appeared to be the very cheapest brand of mats that one would purchase from a discount store. They had the appearance of mats to be placed on your back porch to clean feet. I must say that Covercraft did make returns easy, but they charge a restocking fee as well as the shipping fee is the responsibility of the customer. I lost over $40 with return shipping; although, Covercraft did waive the restocking fee. I would have ended up with almost nothing out of the deal had they not waived the restocking fee. Still, I lost half of the purchase price because of shipping. One should consider the factor of return shipping cost and restocking fee before placing an order. I considered these factors but I thought I would be receiving some obviously real custom-made mats and of course would be satisfied.
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