Ordered Carhartt Precision-Fit front and back seat covers for my Toyota Tundra. The combined cost before shipping and handling was over $1,000.The instructions for installing were generic and didn't depict the actual cover strap arrangement of my covers. Also, I found that the stitching on one of the front seat covers was stitched improperly and coming apart.Sent a message with pictures to customer service through their website and didn't hear back from them. Called the customer service department and was told that a representative will be contacting me in the future regarding a RMA number. Also, they will have to get my damaged seat cover before ordering a replacement cover (that's made in Mexico).Manufacturing and quality control mistakes happen. But when you have a customer who spent that amount of money on cart seat covers and there's a problem, you solve the problem the fastest way possible and then work to correct the problem at the factory. According to the website these covers are made to order and not returnable.I'm disappointed in Covercraft Industries but more disappointed with Carhartt for whatever their involvement is with the manufacturer.
Claim your business profile now and gain access to all features and respond to customer reviews.
