March 31, 2025, I purchased seat covers for my Honda Element. The website advertised the covers as custom made for the vehicle. I paid $180.14. Upon payment, I received a text message confirming and asking me if there was anything else they could do for me. I took the opportunity to reply to the text regarding the fitment of the covers to my seats. Since all Honda Elements have integrated armrests in their seats, I asked them to confirm that the seat covers allowed for the armrests. There were several text message exchanged, and the service rep (Sarah) assured me that the seat covers were designed for my vehicle and that they were going into production asap. I explained that if the covers do not allow for the armrests, then I had no need for them and would need to cancel the order. She assured me the seat covers were designed for my vehicle, and that she would check with their team to confirm and reach back out to me. They never got back with me and the covers arrived 2-weeks later. Upon receipt, I slid them over my seat back and of course they would not fit because of the integrated armrest. I immediately contacted Covercraft and asked for a return label due to the non fitment related to the armrest that I brought to their attention on the date of purchase. Their customer support (Rhey) contacted me back, making it sound like it was my fault that they didn't fit. They supplied me with an RMA# and told me to make sure it was visible on the package upon return. I replied requesting a return label from them, because I was not paying for the return shipping cost due to their mistake misleading the customer, and that I had already contacted them on date of purchase about the pending armrest issue. This could've been avoided if they had just been honest and told me upfront that they wouldn't fit. They knew or should have known they wouldn't fit due to the integrated armrest. They are not designed for a Honda Element as advertised! BTW, the quality of the seat covers were subpar. I could have bought better seat covers from Walmart at 1/3 of the price paid for these, but of course I would have had the same armrest issue.
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