If I could give a negative 5 star, I would. I was due a replacement RV cover because their Class B Hydro UV Cover straps disintegrated in less than 5 months! I ordered up my replacement then called the very next day to change the ship to address but the change was never made. Long and short of it is that their staff and shipping department are the definition of dysfunctional. Their ability to communicate and/or track their FedEx shipments is nonexistent! Timing of this cover's arrival was critical as I'm on a plane tomorrow leaving my RV sitting in the hot Phoenix sun for FIVE months! This is infuriating! I was due a replacement but because of their ineptitude, not only was I denied but my RV is now unacceptably exposed during this winter's storage.I talked to Manager "Mike", who seemed to indicate this was all ok because it was my fault for changing the address and "it's just a warranty replacement anyway!" Then he actually hung up on me! Unbelievable!Stay away from this company! They're horrible!
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