covercraft.com

1.7
1.7 Based on 110 reviews

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salbol
Deeply Disappointed - Quality and Service Have Declined

I have purchased windshield sunshades from this company for years because they *used* to be known for their high-quality products. In the past, their shades were made from thick, durable material with a felt backing and tightly stitched seams. They felt substantial, looked professional, and justified the price.Unfortunately, the one I just received is a huge disappointment. The stitching is sloppy and widely spaced, the material is so thin it feels like flimsy cardboard, and it has none of the craftsmanship that made me a loyal customer in the first place. It’s hard to believe this is coming from the same company I once trusted.To make matters worse, their return policy is extremely unfriendly. Not only do I have to pay for return shipping out of pocket, but they also charge a **25% restocking fee**—essentially penalizing the customer for discovering how far their quality has fallen.It feels like they are cutting corners, charging premium prices for subpar products, and then making it harder for customers to get their money back once they realize they’ve been shortchanged. After years of repeat business, this experience has left me feeling cheated and frustrated. Sadly, I can no longer recommend this company.

1
Date of experience: Sep 04, 2025

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