While on holiday, we faced an unexpected tragedy with the death of my partner's father, who was also my children's grandfather. We had to cut our trip short and change our flights to return home. Over the phone, we were informed that we could claim up to $10,000 minus excess, but a death certificate was required. Upon returning, the service requested a medical form detailing my father-in-law's health history for the past year, which his medical center refused to provide. I submitted the death certificate, which noted a 'Sudden Cardiovascular Event', yet they are withholding the remaining funds until their form is completed. Now, I need my father-in-law's estate representative to schedule an appointment with the GP to formally request access to the medical records, but the GP has no available appointments for weeks for anything non-urgent. Dealing with the loss was already difficult, but now I’m facing added stress to retrieve my owed money, and their lack of sensitivity to the situation has been incredibly frustrating. I would never use their services again!
Claim your business profile now and gain access to all features and respond to customer reviews.
Get a FREE Cover-More travel insurance quote in 30 seconds. Trusted by 18 million travellers worldwide ✓ Easily compare plans ✓ Receive instant cover ✓
