One star feels too generous. We had arranged a trip to Africa set for September 2025 and obtained travel insurance with the company, declaring an existing heart condition. On August 23, 2025, I suffered a stroke and was hospitalized. After being released for three days, I was readmitted the following week. The doctors determined that I was unfit to travel as my condition worsened. We notified the company and filed a claim in early September 2025. We provided GP and hospital reports, and in December, they requested reports from my cardiologist. I promptly authorized the release of the information, but due to the holiday season, he was on leave until January 22, 2026. On January 12, 2026, I raised a complaint with the company's internal reviewers and was informed that nothing could be processed until they received the cardiologist's report. I will now wait the required 30 days from yesterday before filing a formal complaint with the relevant authority. By then, it will have been five and a half months since we submitted the claim. Buyer beware.
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