After falling ill on the last day of our trip and experiencing food poisoning and severe dehydration, I needed immediate medical attention upon arrival. There was no time to contact the support team for advice. Two weeks later, I submitted my medical claim online, and it was fully reimbursed within just 10 days. The entire process was incredibly straightforward and stress-free. I also want to highlight a previous experience from a year earlier during a natural disaster, when our cruise and flights were canceled. I reached out to the support team feeling distressed and unsure of my options. Even after our call was disconnected, a representative was able to find me through the app and called me back. Although no claim was needed, the assistance, reassurance, and genuine empathy I received were outstanding. With their guidance, I successfully canceled and rebooked my flights directly with the airline. Knowing that the service truly cares about its customers makes a significant difference! Highly recommend.
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