We purchased a Covermore travel policy through our CBA credit card account for a 21 day fly-stay-cruise holiday package. Due to an emergency at home while on our holiday (our home burnt down in a bushfire) we needed to end our trip early and fly home. We lodged a claim for our emergency flights, travel to the airport and the unused portion of the cruise. Some of the required justification documents were delayed due to our travel agents conditions on releasing information, once our Covermore consultant received the documents our claim was approved and paid out within 48hrs. We were impressed with the professionalism of the Covermore consultants who dealt with our claim and the speed that our claim progressed to finalisation.
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