My spouse contracted a severe case of travelers dysentery while touring the Chao Phraya River during this Holland America excursion from mid-November through early December. Just hours after the hour-long ride on an unprotected and rough ride on the Phraya river (where he most likely inhaled or took from the river's spray) he was fevered. Within hours he became so ill that he was unable t o stand steadily and certainly was unable to take food or water. He and I lost and 4 entire after a visit to the medical room on the Westerdam. Hence we were were unable to actually enjoy cruise from November 25, 26, 27 and 28, 2025 during his recovery time where I assisted with his recovery.
Zurich took over to months to review our claim and we received 1/3 of what we believe was due to us.
I am appalled at the Company's performance and complete lack of customer service, empathy, and certainly equity. DO NOT use this Company when travelling and specifically when you're taking a once-in-a-lifetime trip.
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