As a UK customer, I purchased a dress advertised as a cotton blend. It arrived with no cotton content at all (entirely synthetic, cheap quality, and a blurred design). There was no label on the dress to confirm the material (which is required by law in the UK). When I contacted customer service, they first claimed the dress was 90% cotton, then later stated it was 70%. Their suggestion? Gift it to someone and accept a 20% discount on a future order since returning the dress is costly and time-consuming. Despite my attempts to resolve this, customer service refused to cooperate. I then tried to claim through my credit card company, who advised me to return the dress. I decided to send it back to the address in China at a cost of £12 using a tracked service. Eight weeks later, DPD informed me that the parcel was lost, and I am now in the process of claiming for the lost return. I will get my money back only because it was lost, which worked out in my favor. Nowhere on the website does it mention that returns must go to China at the customer's expense; you have to email them to find this out. This is misleading. In summary, the goods are not accurately or honestly advertised. The dress was of awful quality, cheap, and synthetic. I believe this company is banking on customers not returning their orders and profiting significantly from what they sell. I will be advising friends and family to steer clear of this company unless they are willing to waste their money on unsatisfactory products!
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