I bought a couch for around $4,900 based on the advertised water- and stain-resistant features. Unfortunately, the fabric didn't repel water at all; spills soaked in immediately, and the cushions started to wear out within a few months. When I reached out, a manager admitted my couch might have come from a bad batch. They initially promised a fair resolution, but after I declined replacement cushions, all communication ceased. My last email has gone unanswered for over a month. Due to the product not performing as claimed, I filed a complaint with Consumer Protection. They sent a notice to the company, which has also gone unanswered. It's disheartening to spend so much on a couch that fails to meet its claims, only to be met with silence from the company that initially acknowledged the problem.
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