Booking an appointment in the store was a great experience. The staff were helpful and knowledgeable. When we mentioned we didn't like the Neptune's back cushion, they were able to problem solve and let us know that if we used one of the same fabric's used on both the Altus and the Neptune, we use use the cushier and fullback cushion of the Altus. This was a WONDERFUL solution
In the end, we are thrilled with the couch. It's so comfy and practical (the Neptune's storage and med usage).
All throughout, the staff was able to update our order with ease as we modifications.
Assembly was not hard at all, but the instructions could be a little clearer (hint, don't follow the numbers on the boxes, they don't help). Also key to know is the legal for the first piece you install are INSIDE one of the arms. This is not intuitive and I know people who did bot realize this.
My tip is open all the boxes first, find the legs, then go. Smooth sailing from there.
Couldn't be happier in the end!
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