I purchased a modular Atmosphere sofa from Cozey for $2,787.84 expecting the sections to sit flush together as shown in their marketing.
In reality, there are noticeable gaps between modules (around 1–1.5 inches in places), and the sections separate further during normal use. This affects both the appearance and stability of the couch.
I followed all assembly instructions, installed all connectors properly, and reassembled the couch multiple times. The issue remained unchanged.
After submitting photos, the company confirmed this is considered “normal design” and declined a refund, return, or replacement.
For a $2,700+ product, I do not believe this matches how the couch is presented in their advertising or what most customers would reasonably expect from a modular sectional.
I would recommend that potential buyers review real customer photos carefully and that the company provide more transparent representation of how the modules actually sit.
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