I initially gave a negative review due to the unhelpful advice I received from the support team, which led me to miss my 14-day return window. However, a representative reached out and quickly resolved my issue, which I appreciated, prompting me to update my review. If my refund is processed smoothly after they receive my return, I may change my rating to four stars. Based on other reviews, it seems the support team faces significant challenges, and I hope they work on improving this.
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