I wanted to like the towels I ordered, but while they were soft, they lacked absorbency. I called customer service to discuss my options as I was within their 30-day window. After numerous attempts and long wait times, I finally reached a representative who had little product knowledge and seemed to read from their website. When I went online, they offered a minimal refund for my order. I opted for an exchange for their other towels, but they’ve had my returned items for over 10 days, and I still haven’t received my new order. After another long call, I spoke to someone who needed to put me on hold to consult someone else, and then my call got disconnected.
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