This was the worst customer service experience I’ve ever had. I was encouraged by a sales associate to buy early due to a price match policy, which was the only reason I purchased when I did, rather than waiting for Black Friday. On Black Friday, everything I bought went on sale. I reached out multiple times during the sale, but it took hours for a response. When I finally heard back, I was told they could only honor price matches while the exact promotion was active, which was never explained to me initially. The explanations kept changing, and I was given a customer service number that turned out to be out of service. Now, nearly 24 hours later, I still have no resolution, and the policy feels designed to avoid honoring price matches. I’m out hundreds of dollars and will not shop here again.
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