The company was running a promotion for discounted bedding and early Black Friday deals, offering free pajamas with a $399 purchase. However, the promotional items did not appear at checkout, and when I contacted them, I received a delayed response. After a lengthy hold, I was told there was nothing they could do, which was frustrating since the free pajamas were the reason for my additional purchases. Additionally, membership credits could not be applied for discounts. However, after my review, they reached out to apologize and fulfilled the promotional item, which I appreciate, leading me to adjust my review accordingly.
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