cozyearth.com

4
4 Based on 784 reviews

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Healthy in Retirement
Terrible fitting clothes and return/exchange policy

I purchased medium joggers. The fit was terrible - it gathered in all the wrong places. The thick elastic at the waist was very uncomfortable. I was told that I needed a bigger size. I wear small in leggings, other joggers, and dress pants (size 6). It gets better - I went to return only to realize they have $11.99 restock fee. They gave me double the cost to exchange, though. Catch - sales prices were removed. I was still up, so I decided on the exchange. On the 8th day from shipping the joggers back to them, they informed me it takes 14 business days to inspect the items returned and THEN they would ship the exchange items. So I requested a refund and am out $15 (I paid package protection). Of note, customer service was nice, but I was on hold an average of 25 minutes per call to customer service.

1
Date of experience: Nov 20, 2025

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