Customer service is lacking. They would not honor a spoken ad; they just 'assumed' *I* was mistaken in what I heard. I contacted them immediately upon receipt Sent on May 6th when my order arrived:HUGELY disappointed. You have GOT to be kidding with your prices. Silly me, I BELIEVED the crew on Phil Robertson's podcast. I should have KNOWN not to trust Zach or ANYTHING he recommends/LETS SPONSOR the podcast. MY understanding was not only would we get 40% off but ALSO buy one, get one free. So my 'assumption' was I'd get 2 prs of the capris ~ which made them $46 apiece which was reasonable. ONE PAIR for $92 & change is ABSURD. As I say, MY OWN FAULT, but word DOES get around & that's absolutely a ripoff for their audience. Their audience is not in 'their' income bracket 'now'; I am DISGUSTED. No more business from me or likely anybody I know. I wish you luck.--------Quick response the same day:I'm sorry to hear about your experience, JACLYN. I'll hand over your ticket to the relevant team for further assistance. Thank you for your patience. 👍Isla----On May 8th, I sent this:2 days have passed & no response? Yet I get ad emails from you.Re: A shipment from order #2557307 is on the way----May 8th, rec'd this:I'm sorry to hear about your experience, Jaclyn. I'll hand over your ticket to the relevant team for further assistance. Thank you for your patience. 👍Isla---May 9th:Hi Jaclyn,Thank you for sharing your thoughts with us, and I’m truly sorry for the confusion around our promotion. I completely understand how disappointing it can be when things don’t turn out as expected.To clarify, the 40% off and "Buy One, Get One Free" offers are separate promotions and unfortunately can’t be combined. I apologize if that wasn’t clear, and I understand how frustrating that must have been.As a gesture of goodwill, I’d love to offer you 10% off your next purchase with us. Please feel free to use the code WELCOME10 at checkout whenever you're ready to shop again. I hope this helps make up for the frustration, and we’d love the opportunity to welcome you back in the future.If you have any other questions or concerns, don’t hesitate to reach out. We’re here to help!Best regards,Cathrina************************************************Cathrina doesn't care about service, is oblivious that $90-some for ONE PAIR of capris is OUTRAGEOUS... & that's WITH the 40% discount. BUYER BEWARE.The capris ARE comfortable/full length on me. IF they'd had a cs rep who cared about customers - at $46 each they would have had a customer for life, but as it is BUYER BEWARE.-----May 16th. Updated my review to 4 stars from 2. A gentleman from Cozy Earth reached out by phone to discuss things in more detail. Customer *service* meant something to him & I was very impressed with his attitude. I very much appreciated the call & being listened to as a customer.
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