Terrible customer service. I placed a sizable order, and immediately realized I would have been better off if I had purchased a membership for the discount. I called customer service to cancel and reorder with the membership purchase. They said they could not see my order yet, and I should call back in an hour. When I called back, the cozy earth phone system was down. I called the next day, and they told me it was too late to cancel and I would have to ship the goods back. When I pressed them to talk to a manager, they eventually responded that I could purchase the membership and get a refund for the discount amount. Instead of a refund, they gave me ma credit. I have been trying for over a month to get the credit changed to a refund without success. The have stopped even responding to my emails.
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