I placed an order with Cozy Earth, and I believe the package was lost, it took a few contacts to be able to get in contact with them and solve the issue. Once I received the new package their senior leadership in costumer service got in contact with me to understand what had happened and to apologize for the difficult that I had. I gave 4 starts because it was a challenge to contact them but they were attentive after the issue was solved. I would recommend the company because their products are really great.
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