cozyearth.com

4
4 Based on 784 reviews

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JuliaG
$12 restocking FEE + shipping on a $70 purchase is...

$12 restocking fee on a $70 purchase is a hit. Then I pay for shipping. Was new to the product so started small but then they were out of the coordinating piece I needed so I went to return. I don't think I'll be back given the penalty - leaves a bad taste on this consumer's palate. So I paid to ship it TO me, I pay to ship it BACK and I pay a $12 fee. Seems kind of spiteful to me. Maybe waive the fee if you return quickly? I was processing the return in under 10 days. It was a birthday gift so I had to have a little lead time. Bummer. Nice material.

3
Date of experience: Sep 10, 2025

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