I am a fan of the quality of their products but disappointed in their service. Items that I ordered on Nov. 28th didn’t arrive in time for Christmas. In fact, some didn’t arrive at all and I was only notified a day or so before Christmas that items that I had ordered were no longer available and I certainly didn’t have time to do something different for the recipients. I also have trouble with the fact that customers aren’t given the option about the package insurance. If Cozy Earth sends an email with a shipping notification and tracking information, that should be sufficient. The items that I did receive are of very nice quality and I am pleased for the money.
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