Terrible fulfillment and customer service. Drop ship via Amazon and take no responsibility for products arriving on time or even arriving at all. Ordered weeks before Christmas and website assured delivery well before Christmas - we are now at December 29th and shipment hasn’t arrived and no updates on when or if it will arrive. Any offer to maybe overnight the product since they already ruined the Christmas present? Cozy Earth response: we’re not responsible once it leaves our warehouse. Think twice before ordering from this company - not worth it!!
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