I purchased a Christmas gift from Cozy Earth, and had it shipped to a shipping store while I was away on travel. Cozy Earth dropped my last name in the "Attention" line, causing the shipping store to deliver to a different person with my same first name, and that person claimed he couldn't find it. I asked Cozy Earth to refund the purchase, since they caused the problem by dropping my last name. Instead they offered to give me a credit towards a purchase that would be non-refundable and have no warranty. That's unworkable for a gift, and they also caused the gift not to arrive on time for Christmas.I consider this a disreputable way to handle a problem that they caused. I will not shop at the store again. And I am not going to use the credit, because I don't like they way they do business.
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