Decent products but customer support is severely lacking. Ordered a couple items for wife's birthday and the shipping option states 5-8 days to ship. Assuming that meant the order would be at my residence in 5-8, I placed the order. After periodically checking status of order, I noticed that the order status never changed for ~7 business days. There was no communication/status updates from this place - other than to bombard my inbox with ads to buy more things that may ship at some unknown future date.At this time, I asked the chat bot what was going on with the order and it asked if I wanted to change the address of the order for some reason through an email that came about 30 min later. What kind of chat bot does not chat and forces you to communicate through email? After threatening to cancel my order if I did not receive an ECD for shipping the items, the chat bot came through and shipped the items the next day. I received the order 1 week after my wife's birthday - she is happy with the items but I will NEVER waste my time with COZY EARTH again.
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