The short version is that I'll never order from this company again.The long version is that I ordered two pairs of sweatpants from Cozy Earth which arrived on 12/9. This was my first ever purchase from Cozy Earth so I consulted the size guide as well as the model images, and after doing this I opted to size up to a S from the recommended XS so they'd be loose and comfy. However, upon receiving the sweats, they're laughably short - to the point where they don't even reach my ankle at 5'8", despite the fact that the models are supposedly 5'10" wearing size XS, but I digress. I figure this is no big deal and I can simply send the sweats back, so I reached out to CE via email to find out next steps, and this is where things took a turn.I was very rudely informed by Mira/Almira that I was totally out of luck on returning one pair due to it being one of their "we made too much" items, and this person then tried to manipulate me into an exchange for the other pair when I had very clearly stated I wished to return them. They went so far as to say they needed to "check with their team" to see if they can allow an exchange - again, for the returnable pair - which is bizarre considering the website states that returns are allowed. It seemed to me as though this person was doing everything in their power to dissuade me from returning the item for a refund and attempting to take advantage of a new customer. I ended up just clicking around on the site and found the returns portal where I initiated things on my end, though I was also shocked to see that this company plans to charge an $11.99 "restocking fee" for a $100 pair of sweats, so that's pretty gross overall and honestly a bit scammy.Bottom line is, I don't and can't support any company who forces customers to keep items they're unhappy with, and their customer service is bad enough that I'd never shop here in the future.
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