I have two sets of towels that I love from Cozy Earth, so I figured I would give the sheets a try even though they’re a bit pricey. I ordered one fitted king sheet and two pillow cases in the bamboo material. Out of the package they feel heavenly. After the very first wash, both pillow cases and the sheet all have rips at the seams. I have contacted customer support 3 times now and provided pictures and no one has gotten back to me. I’m so incredibly disappointed. The sheets are in the garbage and they’ve lost my business for good. Editing in order to reply to Cozy Earth and how they responded to this review - I specifically asked the customer service representative if I still need to file a claim the “normal way” even though they asked for my order number and pictures via text and she said “No, we will take care of you this way this time”. I continue to receive marketing texts which I’ve opted out of. BAD SERVICE ALL AROUND!
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