Cozy Earth adds shipping protection service fees without your permission (most credit cards already include this service). The insurance price increases with the number of items you order, and turning off this feature is nearly impossible. If you do an exchange, they waive their “restocking fee,” which seems like just another scam fee. Moreover, the clothes are already very expensive since they are made in China. I purchased a comforter for a friends birthday four months ago and she mentioned it’s already tearing, I’m so embarrassed !! It was supposed to be a nice gift for her 70th birthdayIf you want to use store credit, which is essentially your own money that they have refused to return, you are required to pay full price for sale items. For example, if pants are on sale for $117, using your credit will make the price $180. This not a credit given by the company for buying their product is your money, they have been holding hostageThis means you are penalized for using your own money, which they earn interest on. They are acting more like an insurance company, bank, and lending company rather than a clothing and bedding store.In addition, the quality of their materials has declined, feeling more plastic and slippery than natural.
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