I wanted to try Cozy Earth sleepwear for a long time and decided to finally take the plunge. I wish I hadn’t. I had read about issues customers had — with orders, returns, getting refunded, and quality — on Trust Pilot as well as Reddit. I put one nightshirt in my cart. It had free shipping (over a certain amount) but then prompted me to purchase “shipping protection” for my order at an additional cost $4.38. I find it really odd that a company basically is telling you they will offer ZERO help with a lost package or replacement unless you AS THE CUSTOMER foot the bill for this “protection”. This is part of doing business. I find it really unfair of this company that, according to online records, has revenue of around 15 million a year. I can see why since they gouge their customers for fees that shouldn’t be footed by customers. I added this “protection” because of the nightmares I had read about online of customers not being helped with issues with orders. I did not notice however that when I added a second nightshirt to my order they automatically changed the “shipping protection” fee from 4.38 to 8.14 even though they shipped in one plastic shipping bag. Ugh…. Next, I needed to return these nightshirts. I was told there would be a “one time” fee of 11.99. But the total amount deducted from my refund was not the “shipping protection” at 8.14 plus the “one time” fee of 11.99. They deducted $26.15. Yes, 26.15. I was charged an additional 6.02. When I tried to contact customer service what they said in response didn’t explain what all these fees are. It’s not worth arguing with people who won’t even take out a calculator and actually add things up. This $26.15 is far too much for trying on two nightshirts.This company is a mess. I didn’t like the product, but I know a lot of people do. My suggestion to anyone interested in purchasing Cozy Earth is to find a department store that stocks their products and buy through them. I, personally, would have no desire to ever deal with this company again.Edit: responding to CE, there will not be future experiences. There is no explanation whatsoever for the additional fees. Just to say “sorry we disappointed you”, and not even address the addition $6 is disingenuous. The responses to me directly from CE through email (prior to writing this review) were also disingenuous. They threw out vague explanations like “taxes on shipping”. Well…that’s some “tax”. There is not one state that charges that in sales tax. Making it clear to CE this was NOT “just” the doubled “shipping protection” fee OR the 11.99 return fee. Nobody from this company can be bothered addressing anything
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