The sheets came in (super soft and we sized up bc we have a queen bed but with a 4” topper) and the king size fits great. There were some stretch or defects in a few places so I reached out to see what options I had - I threw away the return bag so I wasn’t sure if returning was an option. The person I spoke with said there’s a 10 year warranty, I could submit the pictures & info to see if it qualifies for a replacement and in less than 24 hours I got confirmation it did! They sent the replacement for the components of my order & I received them like, a week maybe 10 days later (12/10 for customer service & response time). We live in the tropics with no AC, we’ve used other brands of “cooling sheets” but these ones are soooo much more effective and softer and I think we’ll be ordering another set (maybe some more from the catalogue) in the near future. I was a little hesitant because of the price but with the refund and/or warranty options it’s kind of a no brainer for us. So glad we went with cozy earth & for real, the customer service woman that helped us deserves a raise or promotion… thank you!!!
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