They don't post any negative reviews on their website. They charge a 'security' shipping fee and a processing fee for returns so it's about $20 lost to return one item. Cozy Earth responded and I want to address their notes: - They did not respond to comment about negative reviews. - The Shipping protection fee has poor UX. It looks like you can opt out of it, but it's on an screen that is easy to miss through the normal shopping flow. It does not show as optional in the shopping cart.
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